How can we help?
Tell us what happened, which device and iOS version you use, and the app version shown in Profile.
Email supportWhere are my AI creations?
Successful generations are added automatically to My Custom Emoji on this device. Saving to Photos is optional and creates a separate copy.
How do I restore a subscription?
Tap Create on the Packs or Explore screen, open the subscription screen, and choose Restore Purchases. Make sure the device is signed in to the Apple account used for the purchase.
How do I cancel?
Subscriptions are managed by Apple. Open iOS Settings, tap your name, then Subscriptions, Custom Emoji, and Cancel Subscription.
How many AI emojis can I create?
An active subscription includes up to 10 AI generation attempts per day. The daily allowance resets at midnight in Seoul time.
Are the included packs free?
Yes. You can browse, favorite, save, and share the 15 included sticker packs without unlocking AI generation.
Privacy
Read the Custom Emoji Privacy Policy for details about AI prompts, analytics, subscriptions, and local storage.